No, you do not need three estimates. The most important thing is for you to select a repair facility you trust and inform your Insurance Company.
DRP simply means direct repair program. Insurance companies can provide you with a list of their preferred or direct repair providers in your area. These chosen providers have met specific requirements in the areas of: training, quality, customer service, and possess the state of the art equipment necessary for the best possible repair to your vehicle and experience for you.
As the vehicle owner, you make the decision. You have the right to select the repair center of your choice. There are specific laws that give you this right and prevent anyone from requiring you to use an alternative repair facility.
Yes. We need approval from your insurance company before the repairs may begin. The insurance company will authorize repairs, parts types used, payments and written and photo documentation before and during the repair process.
Absolutely. We order your parts to arrive before your vehicle is dropped off. This enables us to provide quicker turnaround time.
When the price of repairs exceeds the insurance company’s determined value of your vehicle.
Yes, we would be more than happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We also have an Enterprise Car Rental branch located at our shop for convenient car rental service to all of our customers.
If you need a rental car, your insurance company can help you make the necessary arrangements or we would be more than happy to help as well. Insurance companies will only pay for a rental car if you have the option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are and replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail during the repair process if you have questions or concerns.
Yes, Mr. V’s guarantees all repairs with a Lifetime Warranty.
Insurance deductibles are due at the completion of the repair process to the repair center. The amount of deductible that you will be responsible for is determined by your insurance policy. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and they can tell you if your claim falls under comprehensive or collision coverage and the amount of deductible you will be responsible for.
If your deductible is not waived, it will be your responsibility to pay Mr. V’s Body Shop at the time you pick the vehicle up.
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